Our Escrow Service
Everyone wants a fair deal. And we want everyone to be happy. So we've invested in using an industry-leading escrow service to ensure both project posters and completers will be satisfied, and prevent anyone from abusing the system.
How we ensure fair deals
To protect the interests of both the project posting and completing parties, the agreed amount of money to be spent on this project will be taken into our Escrow service.
Neither party will be able to access the funds until one of the following criteria are met:
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The client approves the work completed, and releases the funds;
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The client requests a return of funds to their account, cancelling the project - this must be agreed by the company completing the project;
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The client and worker reach a split agreement whereby some funds will be transferred to the client, and some to the completing party.
We recognise there may be disputes which may complicate reaching an agreement. Although we encourage interacting parties to reach a mutually beneficial resolution, our dispute resolution teams are available to ensure a fair deal is made. An admin fee may be charged if their involvement is required.
Our escrow service is provided through a trusted third party, Escrow.com, who ensure your payments will be safe.
For information on our fees, see our fees page.