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Refund Policy

Last updated: 22/07/2025

This Refund Policy explains the circumstances under which Aviawork (“we”, “us”, or “our”) will issue refunds for purchases of Project Posting Plans. Please read this policy carefully before buying any plan. By purchasing a plan, you agree to this policy.

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1. Overview of Plans

Aviawork currently offers the following Project Posting Plans:

  • Starter Pack: 3 Project Postings

  • Professional Pack: 10 Project Postings

  • Enterprise Pack: 30 Project Postings

Each Project Posting entitles you to create one live project listing on the Aviawork platform.

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2. Eligibility for Refunds

2.1 Unused Postings

  • You may request a refund for any unused Project Postings within 30 days of purchase.

  • Refund calculations will be based on the number of unused postings remaining in your plan.

2.2 Defective Service

  • If you experience a technical issue that prevents you from using the Service (e.g., inability to post or manage projects) and we cannot resolve it within 5 business days, you may request a full refund for the affected plan.

2.3 Ineligible Requests
Refund requests will not be granted for:

  • Change of mind after using one or more postings.

  • Account suspension or termination due to violations of our Terms or Code of Conduct.

  • Dissatisfaction with user responses or project outcomes.

  • Partial use beyond the 30-day refund window.

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3. Refund Calculation

For eligible requests under Section 2.1:

  1. Determine the total number of unused postings.

  2. Divide by the original number of postings in the purchased plan to calculate the refund percentage.

  3. Multiply the refund percentage by the original purchase price.

Example: You purchased the Professional Pack (10 postings) for £500. After using 3 postings, you have 7 unused. Refund = (7 ÷ 10) × £500 = £350.

For defective service refunds (Section 2.2), we will issue a 100% refund of the plan price.

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4. Refund Request Process

  1. Submit Request. Contact us with the contact form with:

    • Your account email.

    • Plan purchased and purchase date.

    • Number of unused postings (if applicable).

    • Description of issue (for defective service).

  2. Review Period. We will acknowledge receipt within 2 business days and may request additional information.

  3. Decision. We aim to complete reviews within 10 business days of receiving all required information.

  4. Processing. Approved refunds will be processed within 5 business days to the original payment method.

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5. Future Plan Changes

  • If pricing or plan structures change, Aviawork will honor the refund terms in effect at the time of your purchase.

  • For any new plan options, a separate refund policy may be published.

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6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us.

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